Terms of Service

01Agreeing to these Terms

These Terms are an agreement between you and AlphaBlossom LLC ("AlphaBlossom," "we," "us"), an Oregon company. They cover your use of alphablossom.com and, if you become a member, AlphaBlossom CRM and everything that comes with it (together, the "Service").

When you check the box at checkout or use the Service, you agree to these Terms and our Privacy Policy. Checking the box is an electronic signature, with the same effect as signing on paper. If you join on behalf of a business, you confirm you're authorized to agree for it, and "you" means both you and the business.

The Service is for business use. You must be at least 18 years old to become a member.

02What membership includes

Your membership includes the items listed on our pricing page at the time you join, including:

• full access to the AlphaBlossom CRM platform, which runs on HighLevel software licensed to us;
• a $10 monthly usage credit;
• GoBonsAI, with up to 300 posts per month;
• the 30-Day Build, described in section 3;
• weekly live office hours, 24/7 live support by Zoom or chat, and our private member community;
• additions to our starting snapshot as it grows, such as automations, templates and funnels.

Not included unless we agree otherwise in writing: done-for-you marketing or ad management; building a new website; SEO or AI search visibility services (the platform includes tools for these, and we'll help you use them); complex migrations from large CRMs, which we scope separately; unlimited AI, which is a paid add-on; and texting registration fees.

The platform is built on software from HighLevel, which adds, changes and sometimes removes features. Features may change as a result. If we make a change that materially reduces what your membership includes, we'll tell you in advance, and you can cancel under section 6.

03The 30-Day Build

In your first 30 days, we build your core systems with you. This includes one onboarding call with our founder, your context document, and a guided build of our day-30 baseline, finished with your information.

The build is done with you. To keep it on track, you agree to:

• complete the onboarding steps and send the documents and answers we ask for;
• attend your onboarding call, or reschedule it ahead of time;
• give us the access we need, such as to your domain, email and website settings;
• review and approve your AI agent rules, automations and messages before they go live.

Some steps depend on others, such as carrier approval for texting or your domain provider. Timelines are goals, not guarantees, and we can't control third-party delays.

04The 30-Day Build Guarantee

New members who hit all 10 milestones in their first 30 days get their next month on us. That means we credit the second month's $297 membership fee. Your first 30 days start on the date of your first payment.

The 10 milestones, built with you:

1. Context document confirmed. You send your documents and complete the short onboarding, and we convert them.
2. Onboarding call scheduled.
3. Onboarding call attended.
4. Domains and email set up. A phone number and texting are optional.
5. Contact forms connected and bringing contacts into the CRM.
6. Pipeline and new-contact follow-up live, with at least one real contact through it.
7. AI chat set up from your context document. AI voice is optional.
8. One more system of your choice: review requests, database reactivation, or GoBonsAI posts scheduled.
9. You introduce yourself in the private member community.
10. 30-day call attended.

A delay on our side or a carrier's never counts against you. The credit is applied to your second month's bill. It covers the membership fee only; usage fees and add-ons are still billed. The credit has no cash value and can't be transferred. You get either the refund in section 6 (by leaving) or this credit (by staying), never both.

We may ask to record your 30-day call, interview style. Saying yes is optional and never affects the credit. We ask for reviews separately, and reviews are never tied to the credit.

05Price, billing and usage

Membership fee

The membership fee is $297 per month, offered to our next 100 members. It's billed in advance on the same day each month, starting on the day you join. If you join at $297, you keep that price for as long as your membership stays active. If you cancel and rejoin later, the price at that time applies.

By joining, you authorize us and our payment processor to charge your payment method each month until you cancel. Prices are in U.S. dollars and don't include taxes. You're responsible for any sales tax, VAT, GST or similar taxes that apply.

Usage fees

Sending email, texts and phone calls, and using AI, costs money per use. Each month includes a $10 usage credit. Usage beyond the credit is pay as you go, at the rates on our usage rates page. Unused credit doesn't roll over. Usage may be billed through a prepaid balance in your account that recharges automatically when it runs low. You can see your usage in your account. Carriers and providers sometimes change their prices, and our rates may change with them.

Texting registration

Carriers require businesses that send texts in the U.S. to register (A2P 10DLC). Registration fees and any carrier monthly fees are separate from your membership and the usage credit.

Add-ons

Paid add-ons, such as unlimited AI, are billed monthly at the price shown when you add them, until you remove them.

Failed payments

If a payment fails, we'll try again and let you know. If it's still unpaid after 10 days, we may pause your account until it's paid. If you dispute a charge with your bank before contacting us, we may pause your account while the dispute is resolved.

06Cancelling and refunds

Membership is month to month, with no long-term contract. You can cancel anytime by emailing hello@alphablossom.com or by messaging us from your account. Your cancellation takes effect when we receive it, and we'll confirm it in writing.

• Cancel within your first 30 days and we'll refund your $297 membership fee in full.
• Cancel after your first 30 days and the current month's membership fee is prorated. We refund the unused part, based on the days left in that billing period.
• Not refunded: usage fees beyond the included $10 credit, texting registration fees, and paid add-ons.

The full 30-day refund applies to your first membership only. Refunds go back to the original payment method, usually within 5 to 10 business days.

07Your data, number and contacts

Your data is yours. You own the contacts, messages, files and other content you put in your account ("Your Content"). You give us permission to store, process and display Your Content only as needed to provide, support and secure the Service. Our Privacy Policy explains how we handle it.

Your contacts. You can export your contacts and data at any time. After you cancel, your account stays available for export for 30 days, and then we delete it. Please export anything you want to keep within that window.

Your phone number. Phone numbers in your account are provided through our platform's carrier partners. You keep your number: if you cancel, we'll help you port it to another provider. Request the port before your account is deleted. Porting follows carrier rules and may take time.

Your domains stay in your name and under your control.

08Acceptable use and compliance

You're responsible for how you use your account, including every email, text, call and AI conversation sent from it. You agree to:

• follow the laws that apply to your business and your messages, including the TCPA, CAN-SPAM, Canada's CASL, the GDPR, Do Not Call rules, telemarketing laws, call recording consent laws, and laws on disclosing AI;
• get the consent the law requires before you text, call or email someone, and honor opt-outs right away;
• follow carrier rules for texting, including A2P 10DLC registration and content restrictions;
• give your contacts any privacy notice the law requires;
• keep your login secure and tell us right away if you think your account has been misused.

You agree not to:

• send spam, or message purchased, rented or scraped lists;
• send content that is illegal, deceptive, harassing, hateful or infringes anyone's rights;
• send content carriers prohibit, such as content about illegal drugs or other restricted categories;
• upload malware, try to break into the Service or other accounts, or overload our systems;
• resell or share access to the Service without our written permission;
• store or send protected health information covered by HIPAA. The Service isn't set up for HIPAA, and we don't sign Business Associate Agreements.

HighLevel's acceptable use rules also apply to the platform. We may pause sending or suspend an account that puts deliverability, carrier standing or legal compliance at risk, as described in section 17.

09AI features

The Service includes AI features, such as AI chat and voice agents and GoBonsAI content, built from your context document.

• You're in charge of your agents. You review and approve your AI agents' rules before they go live. You're responsible for what your agents say and send on your behalf, and for checking AI-generated content before it's published.
• Disclose AI. Your agents should identify themselves as AI assistants, and you must follow any law that requires disclosing AI or getting consent to record or transcribe a call.
• AI can be wrong. AI output can be inaccurate or incomplete. Don't rely on it for medical, legal, financial or other professional advice, or for decisions with legal or similarly significant effects on people, without a qualified person's review.
• AI providers. AI features run on third-party models through our platform and GoBonsAI. Information needed for a request is sent to the provider to produce the response. Our Privacy Policy explains more.
• Output. As between you and us, you own the content your AI features produce for you. AI output may be similar to output produced for others, and we can't promise it's unique or free of third-party rights.
• AI usage costs. AI is billed as usage unless you have the unlimited AI add-on.

Our own website chat and phone line may also be answered by an AI assistant. Its answers are for information only. The offer and terms are what's written on our website and in these Terms, and a person on our team can confirm anything.

10Text messaging terms

These terms apply when you agree to receive texts from AlphaBlossom.

• Program: AlphaBlossom sends texts about your inquiry, account, appointments and support. If you separately agree to marketing texts, we may also send offers and updates.
• How you agree: by checking a text consent box on one of our forms, or texting us first. Consent is not a condition of any purchase.
• Frequency: message frequency varies.
• Cost: message and data rates may apply.
• Opt out: reply STOP at any time. We'll send one message confirming you've been unsubscribed.
• Help: reply HELP, email hello@alphablossom.com or call (503) 444-9820.
• Carriers are not liable for delayed or undelivered messages.
• Privacy: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

11Support, office hours and community

• 24/7 live support by Zoom or chat is provided by our white-label support partner, who may access your account to help you.
• Weekly office hours are live group calls. We may change the day or time with notice. Office hours are recorded and posted in the member community, so others will see what you share on camera.
• The member community is for members only. Be respectful, don't share other members' information outside it, and don't use it to sell to other members without permission. We may remove posts or members who break these rules.

12Intellectual property

The Service, our website, our starting snapshot, and the templates, automations, training and other materials we provide belong to AlphaBlossom or our licensors. While you're a member, you may use them in your own business. You may not copy, resell or share them outside your business. Your Content stays yours, as section 7 explains.

If you send us ideas or feedback, we may use them without owing you anything. We'll only use your name, recording, testimonial or logo in our marketing with your permission.

13Third-party services

The Service relies on and connects with third-party services, such as HighLevel, our payment processor, phone and text carriers, AI providers, Google, Meta and other apps you connect. Their terms may also apply to you. We're not responsible for their outages, changes or policies, or for apps you choose to connect.

GoBonsAI is also sold on its own at gobonsai.ai under its own terms. When GoBonsAI comes with your AlphaBlossom CRM membership, these Terms apply.

14Disclaimers

We work hard to help you get results, but we can't promise specific outcomes, such as a number of leads, sales, reviews, rankings or revenue. Results depend on your business, your offer, your market and how you use the Service.

Except as these Terms state, the Service is provided "as is" and "as available." To the extent the law allows, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise the Service will be uninterrupted or error-free. Guidance from our team about messaging rules, privacy or AI is general information, not legal advice.

15Limitation of liability

To the extent the law allows, neither you nor we will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if warned they were possible.

To the extent the law allows, our total liability for all claims related to the Service is limited to the amount you paid us in the 12 months before the event that led to the claim.

These limits don't apply to your payment obligations, your indemnity in section 16, or anything the law doesn't allow to be limited.

16Indemnity

You agree to defend and reimburse AlphaBlossom, and our owners, team and contractors, for claims, fines and costs (including reasonable legal fees) that come from Your Content, the messages and calls sent from your account, your AI agents, or your breaking these Terms or the law.

17Suspension and termination

We may pause sending or suspend your account if a payment is unpaid as section 5 describes, if your account is putting other members, our carrier standing or the law at risk, or if you seriously break these Terms. When possible, we'll tell you first and give you a chance to fix it.

We may end your membership for a serious or repeated breach. If we end it without cause, we'll give you at least 30 days' notice and refund any membership fee you prepaid for time after it ends. Either way, you'll have the 30-day export window in section 7.

Sections that by their nature should survive ending your membership will survive, including sections 7, 12, and 14 through 20.

18Governing law and disputes

Oregon law governs these Terms, without regard to conflict-of-law rules. If a dispute comes up, please contact us first. We'll both try in good faith to resolve it within 30 days.

If we can't, the state courts in Washington County, Oregon, or the U.S. District Court for the District of Oregon, will have exclusive jurisdiction, and both of us agree to those courts. If you're outside the United States, any mandatory consumer protection laws of your country still apply to you.

19Changes to these Terms

We may update these Terms. We'll post the new version here with a new effective date. For changes that materially affect members, we'll email you at least 30 days before they take effect. If you keep your membership after that, the new Terms apply. If you don't agree, you can cancel under section 6. Changes to these Terms won't change a locked membership price.

20General

• Whole agreement. These Terms, our Privacy Policy and the pricing page at the time you join are the whole agreement about the Service. If you have a separate written agreement with us for other work, such as website or agency services, that agreement governs that work.
• Notices. We'll send notices to the email on your account. Send notices to us at hello@alphablossom.com.
• Events outside our control. Neither of us is responsible for delays caused by events beyond reasonable control, such as outages at providers or carriers, natural disasters or changes in law.
• Assignment. You may not transfer your membership without our written permission. We may transfer these Terms as part of a merger, sale or reorganization.
• Severability. If part of these Terms can't be enforced, the rest still applies.
• No waiver. If we don't enforce a part of these Terms right away, we can still enforce it later.
• Relationship. We're independent businesses. These Terms don't create a partnership, employment or agency relationship.

21Contact us